battlestarbean: (Default)
Right.

So, I know how we're all jankin' on Amazon right now because of that whole price checker app thing, and how it's sucking hard for brick and mortar stores, and believe me, my feelings about that (uncool, Amazon. Uncool.) haven't changed, but let me tell you what just happened.

My dad sent me the delivery confirmation emails for presents that he had coming to my husband. When I checked the date on them, it showed that they were supposed to have been delivered on Monday, and I most certainly did not receive any packages on Monday. I started to freak out a little, thinking about some crazy jackass just walking up to my house and taking stuff off my front porch, but then I calmed down and decided to call the delivery service to see what could be done, if anything. It's not really their responsibility if somebody steals something off your porch, right?

Anyway, I talked to the delivery service---Lasership, I think it was called (not a bad name, actually) and the person on the phone was very nice. She conferenced me in with a rep from Amazon who, after getting all the details from the Lasership person, immediately said, 'I'm so sorry your package was lost, if you can give me some information, I can see about getting you replacements for what you lost.'

I was in shock. I've never actually lost a package before so I don't know if this is standard procedure or anything, but the guy immediately believed me, didn't ask any questions as to whether or not I lived in sketchy neighborhood, didn't ask if I'd checked the area around my house---anything. He just calmly and politely got all my information and then told me that he'd be sending a replacement shipment that would get there the next day. He told me that one of the purchases had been a marketplace purchase and therefore they couldn't ensure that the object would still be in stock from that particular store, but offered me a Amazon gift card in the same amount as the marketplace gift. Maybe I'm making too much out of this, maybe people do this stuff all the time and it's no big deal, but to have someone help me so thoroughly in the middle of a Christmas crisis just blew my mind. It's definitely a load off my shoulders--I didn't want to have to tell my sweet baboo that he was out SOL with his presents because of either a crazy hobo stealing our shit, or a delivery snafu.

So yeah, good lookin' out, Amazon.

Your price checker app still sucks, though.

August 2012

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